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Your Name
Company Name
Title
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SALES SECTION
Speed in submitting SCC Offer
Very Fast
Fast
Average
Slow
Acceptability of deviations in SCC Offer
Excellent
Good
Acceptable
Unacceptable
Product & technical knowledge of SCC Staff
Excellent
Good
Average
Poor
SCC Sales competence rating
Excellent
Good
Average
Poor
SCC Salesman
AFTER SALES SERVICE
Compliance with delivery requirements
Excellent
Good
Average
Poor
Response to your complaints
Very Fast
Fast
Average
Slow
Corrective action to your complaints
Excellent
Good
Acceptable
Unacceptable
Compliance with field support requirements
Excellent
Good
Average
Poor
SCC Customer Services Expeditor
GENERAL
Compliance with design/technical specs
Excellent
Good
Average
Poor
SCC quality compared to the competition
Excellent
Good
Average
Poor
SCC staff communication & response
Excellent
Good
Average
Poor
SCC product mix compared to the others
Excellent
Good
Average
Poor
SCC prices compared to the others
Very affordable
Lower
Average
Poor
Payment terms compared to the others
Excellent
Good
Acceptable
Unacceptable
SCC overall service rating
Excellent
Good
Average
Poor
COMMENTS
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